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Ops Home What Benefits Journey Components ContactTurn your operations knowledge into service automation. Request Demo Download Solution Brief What is Smart Ops Over 70% of the total cost of ownership (TCO) of an enterprise application is spent on operations and maintenance. Also the services and support processes bear many inefficiencies like missing information, re-investigation of recurring incidents, repeated manual implementation of solutions, and in general a lack of documented and well structured knowledge. Based on our Smart Ops implementations at leading European Auto OEMs, IT organisations can reduce service cost and improve service quality by addressing these areas. Most of the data collected during service operations is of unstructured form: tickets raised by end users, error messages generated by monitoring systems, or solutions documented by ops agents. Smart Ops leverages the power of natural language processing (NLP) in combination with automated knowledge management to provide self-service capabilities through real-time interfaces like chat-bots or web portals. Smart Ops can also interact with users using the existing ticketing tool , so that Smart Ops can also be introduced without affecting the existing service processes. Benefits Fast Fast Fast start into the Smart Ops journey with the first tangible results delivered after 2-3 days. Iterative step-by-step implementation with strong focus on cost-benefit ratio. Result oriented Result oriented Operational insights are harvested in knowledge trees and drive KPIs like first-call-fixed, call-prevention and automation rate over time. User centric User centric User interaction supports traditional ticket-based workflow and modern real-time channels like portals and chat-bots. Intelligent & Effective Intelligent & Effective Pre-tuned machine learning (ML) models reduces data science efforts. Unsupervised learning avoids time consuming training tasks during discovery. Affordable & Flexible Affordable & Flexible Cloud native architecture of Smart Ops with state-of-the-art serverless components reduces runtime cost. No vendor lock-in with support for all leading hyper scalers. The Smart Ops Value Journey The service operation knowledge is often buried in the heads of the ops agents as daily business does not allow the maintenance of a knowledge based with capabilities beyond simple run-books. With Smart Ops, the operations insights are drawn out of the existing ticket data and new insights are harvested in a knowledge base. The knowledge base is at the core of Smart Ops and determines the capabilities of various Smart Ops components like self-learning chat-bots which no longer are hardwired to isolated use cases. Smart Ops Components The Smart Ops framework is based on a set of loosely coupled services that can be implemented in a step-by-step approach. Cloud Local Smart Analyser Instant analysis of your ops data. Clusters tickets based on ticket text and other ticket data. Guide the Smart Ops journey to good cost-benefit ratios. Cloud Smart Dispatcher Categorise and route tickets Automatically categorises and routes tickets to support groups based on ticket text, also recommends solutions to users or agents. Cloud Smart Knowledge Tree Intelligent knowledge trees Automatically arranges knowledge articles in decision trees which can be used other Smart Ops components and ops agents. Cloud Smart Agent Natrual language interaction Smart Agent: Capable of natural language interactions and provides solutions or requests missing information in chat conversations or tickets Cloud Local Smart Automation Cost effective Process Automation Based on NTT DATA’s own RPA technology WinActorTM and allows the automation of operational tasks where no APIs for programmatic access are available. Start Your Smart Ops Journey Today! Book a free discovery workshop with our SmartOps team today and gain new data driven insights at: I agree to receive the requested content using my personal data as described in the Privacy Policy . This form uses Google ReCaptcha. Before sending the form, please read the Privacy Policy. Message could not be send due to captcha not loadable. Please contact us at mail@nttdata.com. Message could not be send. Please contact us at mail@nttdata.com. Message can not be send with javascript disabled. Please contact us at mail@nttdata.com. Send Message Thank you for contacting us Return linkedin About NTT DATA NTT DATA is a leading consulting and IT services provider, combining global reach with local expertise in over 50 countries. Whether it’s business transformation, enabled by digital, data and technologies, safeguarding against security breaches, improving operational efficiency or driving new revenue streams, our vision as the Trusted Global Innovator can help organisations navigate the ever-changing digital landscape and deliver outstanding results. © Copyright 2021 by NTT DATA Website based on Syna Privacy...